Helpful Summary
- Overview: We explore seven alternatives to PhoneBurner that enhance sales call efficiency.
- Why Listen to Us: We may be new to the autodialing space, but we’ve used autodialers like PhoneBurner for years. We’ve tested tons of alternatives and narrowed down our top picks.
- Why It Matters: Alternatives to PhoneBurner can provide the flexibility and reliability that modern sales teams need.
- Action Points: Consider the following alternatives—ServiceBell, Ozonetel, Close CRM, Kixie PowerCall, Aloware, Regal.io, and VanillaSoft.
- Further Research: Dive deeper into dialing strategies with our guide on running the perfect call blitz.
Looking for the Best Alternative to PhoneBurner?
Effective cold calling requires the right strategies but is also a numbers game. Based on the data we’ve gathered, it typically takes around 48 calls to secure one sale. So, if you want to make a large number of sales daily, you have to make a large volume of calls.
That's where sales dialers come in—they automate the dialing process so you can reach people at scale.
While PhoneBurner offers a solid sales dialer, many users have reported issues like limited functionality, glitches, and poor customer support. If these factors are important to you, you should consider other options.
In this ServiceBell guide, we introduce you to seven awesome PhoneBurner alternatives that should definitely be on your radar.
But first…
Why Listen to Us?
At ServiceBell, outbound dialing is actually part of our own business model. Plus, we recently released our own outbound dialing tool.
The bottom line? We know a thing or two about what makes a great sales dialer. And while PhoneBurner is certainly a popular choice, it’s not the only one out there.
Now, onto the alternatives.
What Is PhoneBurner?
PhoneBurner is a sales dialing solution specifically designed to make outreach faster and more efficient. It offers one single dialing mode—power dialing.
As a power dialer, it automates your dialing process by pulling contact lists from your CRM and calling them sequentially until someone picks up. This saves your sales reps valuable time since they don’t need to manually enter numbers or end calls.
But beyond this basic functionality, PhoneBurner also has some features that enhance your dialing experience, like:
- Call scripting for consistent messaging
- Voicemail dropping to save time
- Local caller ID to increase connection rates
- SMS and email support for multi-channel outreach
Why Should You Consider PhoneBurner Alternatives?
Limited Dialing Flexibility
PhoneBurner may offer some extras, but when it comes to what really matters (sales dialing), it only has one mode—power dialing.
While power dialing is effective, it’s good to have options. What if you have a time-sensitive promotion that requires quickly reaching as many customers as possible? In situations like this, a parallel dialer would be better since it lets you dial multiple prospects at once.
Unfortunately, PhoneBurner doesn't offer one.
Customer Support Issues
While PhoneBurner offers decent support, some users still find it lacking when it comes to responsiveness and quality of assistance. So, if exceptional customer service is your priority (as it should be), you may want to consider alternatives to PhoneBurner.
Take ServiceBell, for example. Customer success is our top priority. We focus on providing a smooth onboarding experience with personalized training and 24/7 support. And beyond the first weeks, we’re always accessible via live chat and video call when you have questions.
Performance Issues
According to some users, PhoneBurner experiences slowdowns or occasionally freezes up during periods of heavy usage. This can seriously disrupt your sales workflow and harm productivity. So, it’s worth looking into reliable alternatives that won’t choke when your team needs to make a lot of calls.
7 Best PhoneBurner Alternatives
- ServiceBell
- Ozonetel
- Kixie PoweCall
- Close CRM
- Aloware
- Regal.io
- VanillaSoft
1. ServiceBell
ServiceBell offers allbound (inbound + outbound) solutions to enhance communication and engagement with leads and customers. As part of ServiceBell Outbound, we've recently developed the first inbound-aware auto-dialer on the market.
What is an inbound-aware autodialer? Great question.
Our autodialer is fully integrated with our inbound tools—visitor identification and monitoring, ICP alerts, routing, and more. So, you can upload lists of prospects like you would with an ordinary dialer and pull in website visitors who match your targeting criteria and start calling them immediately.
We let you toggle between power dialing (like PhoneBurner) and AI parallel dialing to suit your team’s needs and preferences. This way, you can reach out to leads at the right time, with the right message, for maximum impact.
Key Features
- CRM Integration: Connects seamlessly with popular CRMs like Salesforce and HubSpot to streamline sales workflows and sync data.
- Multiple Dialing Modes: Choose between power dialing or AI parallel dialing to find the best fit for your team.
- Visitor Identification: Identify and reach out to potential leads who have visited your website, increasing the chances of conversion.
- ICP Alerts: Receive real-time alerts when a high-value target visits your website, allowing you to prioritize outreach and close deals faster.
- Routing Options: Easily route calls to specific team members based on criteria like location or expertise, ensuring customers are always connected with the right person.
- Pre-Recorded Voicemail Drop: Leave personalized voicemails for unanswered calls to increase lead engagement.
- Spam Monitoring: Protects your calling reputation by ensuring your number isn't flagged as spam.
- Public Sales Rooms: Share your virtual sales floor with a broader audience, including external partners.
Pricing
ServiceBell Outbound starts at $500 per month (billed annually) and includes three seats. Additional seats cost $200 per month each.
Want to maximize your cold-calling efforts? You can Go Allbound for $2,500 per month and access all of ServiceBell’s features for identifying, engaging, and nurturing leads.
Pros
- Offers multiple dialing modes
- Responsive customer support
- User-friendly, intuitive interface
Cons
- A new sales dialing platform
2. Ozonetel
Ozonetel is a comprehensive sales solution that offers the auto-dialing trifecta—predictive, power, and preview dialers.
This PhoneBurner alternative also has a consolidated agent desktop that integrates nicely with most CRM systems. So, when making a call, prospect data is ready and available at your sales rep’s fingertips, allowing for more tailored, personalized interactions.
Key Features
- Call Recording: Record calls for quality assurance, training purposes, and reference.
- Mute and Hold: Utilize mute and hold functionalities for improved call control.
- Call Monitoring: Empower managers to monitor calls in real-time and provide coaching as needed.
- Automated Campaigns: Schedule and manage call campaigns with automated features, freeing up valuable time for your team.
Pricing
Ozonetel doesn't publicly disclose its pricing details. For a custom quote, you'll need to contact their sales team directly.
Pros
- Consolidated agent desktop integrated with CRM
- ISO-certified, ensuring adherence to rigorous security standards
- Scalable and customizable
Cons
- Pricing information is not readily available and requires contacting sales.
- Learning curve
3. Kixie PowerCall
Kixie PowerCall is a feature-rich sales dialer built to maximize call volume and lead outreach.
Like ServiceBell, it also has two dialing modes (parallel and power dialing) that handle high-volume dialing needs quite well—think up to 1000 calls per day. However, unlike ServiceBell, it doesn't have the magic of first-party intent data. To be fair to them, no other dialer does.
Kixie also has some fairly decent AI features. One standout feature is the AI-powered local presence. It automatically assigns local area codes to your caller ID, making you appear more familiar to leads and increasing the likelihood of them answering the phone.
Key Features
- CRM Integration: Seamlessly connect Kixie with your CRM, including Zoho, Hubspot, Pipedrive, etc.
- Voicemail Drop: Save time by leaving pre-recorded voicemails with customizable templates.
- SMS Templates: Craft personalized text messages using dynamic templates for a multi-channel outreach approach.
- Call Recording: Record all calls for quality assurance and agent training purposes.
Pricing
Kixie PowerCall offers a 7-day free trial for you to test the waters. However, pricing details are not publicly available. You’ll need to contact sales for a quote.
Pros
- High call volume capabilities
- AI features like local presence dialing improve connection rates
- Extensive CRM integration promotes efficient lead management
Cons
- Pricing is not readily available and requires contacting sales
- The feature-rich environment might be overwhelming for smaller teams
4. Close CRM
Close CRM offers a sales dialer built directly into its CRM platform. So, your sales reps can make calls, manage leads, and track results from one central hub. Close offers fantastic power and predictive dialers, suitable for cold calling, prospecting, or nurturing existing relationships.
Key Features
- Voicemail Drop: Leave pre-recorded voicemails with a single click, streamlining your outreach process.
- Call Tracking & Recording: Track all call activity and record conversations for easy reference and analysis.
- Auto-Transcription & Summaries: Utilize AI to automatically transcribe calls and generate summaries, saving you time and effort.
- Call Coaching & Forwarding: Provide real-time coaching to reps during live calls, accelerating their development.
Pricing
Close CRM offers a 14-day free trial to try out the platform. Paid plans start at $59 per user per month for the "Startup" plan.
Pros
- A comprehensive suite of dialing and sales tools integrated into the CRM
- Intuitive and user-friendly interface
- Enterprise-grade security
Cons
- The mobile UI/UX could be better
5. Aloware
Aloware is a sales dialer designed to help you smash quotas and maximize lead engagement. It gives your team a powerful suite of dialing features, including power dialer, preview dialer, and progressive dialer options.
This PhoneBurner alternative also has a nice web scraper that helps you extract contact information directly from web pages and automatically populate your dialer with leads. Aloware estimates this can help you reach 3X more leads (but take that with a grain of salt).
Key Features
- Contact Manager: Enjoy CRM-like benefits without the need for a separate system.
- Local Presence: Increase connection rates by displaying local phone numbers when contacting leads.
- Post-Call Workflows: Automate tasks like thank you texts or re-dials for dropped calls, saving valuable time.
Pricing
Aloware offers a 14-day free trial. Paid plans start with the "iPro" tier, which costs $40 per user monthly.
Pros
- High lead engagement with the power dialer.
- Responsive support
- Relatively affordable pricing
Cons
- Requires a learning curve for new users.
6. Regal.io
Regal.io is an outbound calling platform that maximizes agent efficiency and quickly connects reps to leads. It offers three dialing modes—power, preview, and progressive—allowing you to adapt your calling strategy for optimal results.
Regardless of your chosen mode, Regal.io empowers your reps to make over 60 calls per hour, significantly boosting their outreach potential.
Key Features
- Journey Builder: Automate tasks and prioritize calls to streamline workflows and maximize rep efficiency.
- CRM Integration: Integrates with popular CRMs, including Zendesk and Salesforce.
- Data-Driven Decisions: Provides comprehensive analytics to track campaign and agent performance.
Pricing
Regal.io doesn't disclose its pricing publicly. You'll need to contact sales for a personalized quote.
Pros
- Various dialing modes
- Easy to use on desktop
- Analytics aid in strategic decision-making
Cons
- No public pricing
7. VanillaSoft
Last on our list? VanillaSoft.
This is a sales engagement platform with a sales dialer that promises to increase call activities by up to 296%. It also has two dialing modes: progressive and preview.
We’re fans of how VanillaSoft pays attention to even the smallest detail—like displaying your prospect's time zone on its calendar before you reach out. This feature is especially useful for international outreach, ensuring you don't contact prospects outside their business hours.
Key Features
- Queue-based lead routing: Prioritize your most promising leads for maximum sales potential.
- Voicemail Drop: Leave pre-recorded messages efficiently, eliminating the need for repetitive messages.
- Logical-Branch Scripting: Use dynamic scripts that adapt to the conversation flow, creating a natural interaction.
- Lead & Sales Tracking: Gain in-depth insights into leads and sales activity for better decision-making.
Pricing
VanillaSoft doesn't publicize pricing, so you’ll have to ask for a custom quote.
Pros
- Easy to use
- Flexible setup
- Improves outbound call effectiveness
- Good value for money
Cons
- No public pricing
- The calendar can be glitchy
Optimize Your Sales Calls
While PhoneBurner is a top-tier sales dialer, it may not be the perfect fit for every business. If you're on the hunt for alternatives, the seven options we've highlighted are a great starting point.
Looking for an outbound dialer that isn’t siloed away from your inbound strategy and prospects? ServiceBell offers two dialing modes, seamless integrations with popular CRMs, and powerful extras like visitor identification and AI.
So, why wait? Book a demo and experience the difference for yourself.